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Terms and Conditions

ORDERING TERMS


Special notes for PayPal User: For PayPal credit card payment, phone number is optional, you may leave the phone number blank in order to check out smoothly. Alternatively, you may include your number without the prefix '0'. Eg. If your mobile number is 012 345 6789, you may enter 12 345 6789. You may enter the mobile number in the 'Phone' section if you did not have a land line.

1. We have 6 major delivery charges as below:

A1- Zero delivery charges for the delivery to the location within walking distance from our store at Fraser Place, Jalan Perak (Approximately 1.5km radius). If you realized your location is just next to our store at Fraser Place but we incur delivery charges, do let us know so we can fine tune the delivery mapping.

A2- Zero delivery charges for the delivery to the location within Mid Valley City. Eg. The Gardens North and South Tower, The Boulevard Office, Menara IGB, Centrepoint North and South, and Northpoint.

B- Zero delivery charges for the delivery within Kuala Lumpur City Center (6 km radius from Fraser Place, Jalan Perak). Delivery charges will be waived with purchase RM40 and above. Please fill in your address in the delivery section to determine if your location fall within Kuala Lumpur City Center region.

C- RM10 delivery charges for the delivery outside Kuala Lumpur City Center (6- 9 km radius from Fraser Place, Jalan Perak). Delivery charges will be waived with purchase RM40 and above. Please fill in your address in the delivery section to determine if your location fall outside the Kuala Lumpur City Center region.

D- RM15 delivery charges for the delivery outside Kuala Lumpur City Center (9- 19 km radius from Fraser Place, Jalan Perak). Delivery charges will be waived with purchase RM40 and above. Please fill in your address in the delivery section to determine if your location fall outside the Kuala Lumpur City Center region.

E- RM30 delivery charges for the delivery outside Kuala Lumpur City Center (19- 30 km radius from Fraser Place, Jalan Perak). Delivery charges will be waived with purchase RM40 and above. Please fill in your address in the delivery section to determine if your location fall outside the Kuala Lumpur City Center region.

A minimum order of RM15 is required for delivery. Delivery from Fraser Place outlet available from 11am- 4pm, and delivery from The Gardens Mall outlet available from 11am- 9:30pm. 

2. Pick up order can be made on the same day. Pick up from Fraser Place outlet available from 11am- 6pm, and pick up from The Gardens Mall outlet available from 11am- 9:30pm. Please allow us at least 30 minutes to prepare your order.

3. We accept credit card and cash on delivery payment for all online orders. 

4. There is strictly no refund, change or cancellation once the order has been made and confirmed.

5. We will aim to provide you with your ordered products as close as possible within the estimated delivery time.

6. Confirmation email will be sent to you after each order. In the event an item ordered is out of stock or not available, we will replace an item of equivalent quality and price.

7. Please specify if you are allergic to any food products. All Simply Green Salad Gallery's foods are processed in strictly pork free facilities and Muslim friendly environment.

8. Delivery time may be affected due to bad weather or traffic conditions. 

9. Please ensure your presence at the delivery address to ensure timely food delivery. The delivery will take place at the lobby area. Our delivery personnel will text or call you before the delivery arrive at the location.

10. Contact Us: Simply Green Salad Sdn Bhd (1180130-W)

      Address: 3A, Jalan Wawasan 3, Taman Sri Merdeka, 68000, Ampang, Selangor.

      Email: account@simplygreensalad.com

      Phone: +603 4288 6471